RateChat

Help & Support

Frequently Asked Questions

Is my rating identity really anonymous?

Yes — 100%. When you rate someone, your identity is never stored with the rating. Not even RateChat can see who gave which rating. This is guaranteed by design.

How do I start chatting with someone?

Go to Discover tab, find someone you want to chat with, and tap the chat request button. Once they accept, you can start messaging.

When can I rate someone?

You can rate someone after 20 messages exchanged OR after a 1-minute voice/video call. This ensures ratings are based on real interactions.

What is the Integrity Score?

The Integrity Score (0-100) measures how genuine someone's ratings are. It's calculated using 5 signals: network diversity, timing patterns, score deviation, mutual ratings, and chat depth.

How do I delete my account?

Go to Settings → Account → Delete Account & Data. Your data will be permanently deleted within 30 days.

I received a fake or unfair rating. What can I do?

Our Integrity Score algorithm automatically detects suspicious ratings and removes them. If you believe you're being targeted, contact us at [email protected] with details.

What are the community guidelines?

Rate honestly based on real interactions. No fake profiles, no coordinated rating attacks, no harassment. Violations result in permanent account suspension.

Is RateChat available on Android?

Yes! RateChat is available on both iOS (App Store) and Android (Google Play Store).

Still need help?

Our team typically responds within 24 hours.

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